In my last #SalesMadeSimple bulletin I explained the new meaning I’d like you to associate with – DOA… before it holds it’s original meaning…remember?
You may know this as “Dead On Arrival”… well let’s change that.
I’d like you to think of this as; Delegate, Outsource, Automate…
So how easy do you find it to delegate tasks?
All too often I meet business owners who are pulling their hair out due to the lack of performance of their team. When I ask what their biggest business frustration is, they will often say “finding the right staff!”
Do you find yourself incapable of delegating based on a past bad experience or perhaps just your own internal mind chatter and worry based on how it could go wrong?
The past does not equal the future. Don’t be the bottle neck, move on…
The past can be used for reference by all means – but it’s not a place of residence, don’t live in the past. Don’t let past bad experiences stop you from freeing up your time on more productive, valuable and fun tasks.
It’s important that you delegate and don’t simply abdicate. What do I mean by that? Don’t just dump tasks on people and run away thinking you’re now free. You’re setting them up for failure and yourself for frustration.
Look to see who has the necessary skill set, who likes to rise to a challenge. Involve them in a conversation around the task. Discuss it’s importance for the company, for your clients… for them.
Engage them in setting the do’s and don’ts – the KPI’s, time frames, roles and responsibilities. Provide training, don’t just find yourself saying – “they should know what to do by now”. Be honest, how many times have you said this?
Then, and here’s the really tough part for many – leave them to it – don’t micro manage.
Will they still make mistakes – very likely in the early days.
Your role is to ensure they learn from them, not to chastise them when things don’t go to plan – and certainly not to grab back the task and solve the problem yourself – do that and they will never have the confidence to make decisions and to solve problems that arise. You will always be snowed under… you’ll always bark out the mantra “if only I had good staff”, very likely end up DOA… and not the good version.
Over time you will empower your team to make decisions and take ownership of projects. You’ll start to own a business, not the other way around.
If you don’t have the team members with the skills required in-house – then you should look at outsourcing…
There are so many options open to you nowadays when it comes to outsourcing – I will explain more in the next #SalesMadeSimple bulletin.
Get this right and you’ll have more of the life and the business you always dreamt of.